A Facebook Chatbot is a chatbot that integrates seamlessly within the Facebook platform and enables for an instant conversation with the users as it may relate to their queries, orders, returns, and FAQ. Chatbots assist automate the whole process of multiple customer service inquiries and works in a conversational chat platform, like Facebook Messenger. It helps in saving a great deal of time, thereby, assisting both the customers and the business in maintaining their relationships with the customers.
In fact, this product was launched a few months back and today more than sixty percent of the people use this product while using Facebook. According to experts, this product is able to reduce the level of confusion within the Facebook community and in turn, increasing the level of confidence in the customers.
There are several uses of Messenger Bot. There are various kinds of questions that users are asking, which are very important for the customers to know the answers to. The products are very easy to use and user friendly. There are also various tools that can be integrated into these chatbots in order to make them more productive. The users can interact with the Chatbot with ease and can ask them multiple questions relating to the products or services offered by the business.
Bots offer a number of functionalities to the users so that they are able to get answers to all the questions and queries which they have in mind. These products help the users in getting answers in a short span of time. Some of the features of these products include live chat options, shopping carts, multiple responses, and response options. There are some tools available in these chatbots which allow the users to interact with the different people with whom they have exchanged several messages and questions. These chatbots are completely customizable and can integrate into any of the other applications available on Facebook.
The Facebook Chatbot has a very simple interface, which is very user friendly. There are no complicated features in this product which may require a lot of time and effort to integrate, thus allowing the business owners to concentrate on other aspects of their business.
The features of this chatbot also help businesses save time and effort in terms of managing the interaction with their customers, especially if the chats are not long enough. This helps them to get instant feedback from the users. There are various other advantages of these products, which include integration with the customer relationship management system, which allows for easy interaction with all the users of the company. These features help the business owners to easily manage the accounts.
The Messenger ChatBot also supports a wide range of languages. The developers who develop these chatbots to keep in mind the requirements of different countries in which they intend to market their products. They ensure that their products work in the most appropriate way in a country in which the users live. Thus, the customer can access information about the product easily, without spending too much time converting text messages into English or vice versa.
Users love to chat with companies which offer live chat facility in a product, as these help in creating an interactive environment and interactivity between the users. Chatbots help businesses in communicating with their customers easily. With these chatbots, they do not need to invest in any expensive software solutions or hire the help of professional chat designers.
The users of these products are given the opportunity to read product reviews in a more convenient manner. This helps them to get information about the quality of the product from its users. ChatBots also help in the promotion of products through social media marketing. The users can interact with the products which are on the display of the stores in the store through a chat channel.
These products can help a business in providing reviews on the products and the services offered by the company in a simple manner. If the users like a certain product or service, they can leave their feedback about it in the chat. The chatbots can also provide users with links to the website where they can purchase the product or services. The company can even make advertisements about the products in the chat.
The Facebook Messenger Bot also provides detailed feedback on the products and services of the company which can help the users in making decisions that will improve the performance of the business. The feedback provided by the users and visitors to the websites can be used for improving the business. The feedback can also be used for generating leads for the business.